Refund policy

 

Return & Refund Policy

Overview

We want you to be completely satisfied with your purchase. If something isn’t right, we’ll do our best to help — while also ensuring fairness and safety for all customers.

This policy applies to all purchases made through our online store.

Returns

Eligibility for Returns

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused, unmodified, and in original condition

  • All original packaging, labels, and accessories are included

  • The item has not been assembled, installed, shot, or altered in any way

To be eligible, proof of purchase is required.

 

 

Non-Returnable Items

For safety, hygiene, and supplier reasons, the following items cannot be returned unless defective:

  • Custom or special-order items

  • Bows that have been drawn, shot, or adjusted

  • Arrows that have been cut, fletched, or used

  • Clearance or sale items

Refunds

Approved Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds will be processed to the original payment method

  • Processing typically takes 5–10 business days, depending on your bank or payment provider

 

Shipping Costs

  • Original shipping costs are non-refundable

  • Return shipping is the responsibility of the customer unless the item is faulty or incorrect

Faulty or Incorrect Items

If you receive an item that is:

  • Faulty

  • Damaged in transit

  • Incorrectly supplied

Please contact us within 48 hours of delivery, including photos and a description of the issue.

Where applicable, we will offer:

  • A replacement

  • A repair

  • Or a full refund

In line with the Consumer Protection Act (CPA).

Exchanges

We do not offer direct exchanges.

If you need a different item, please return the original (if eligible) and place a new order.

Special Orders & Backorders

Items ordered specifically at a customer’s request (including backorders and supplier-sourced items) cannot be cancelled or refunded once the order has been placed with the supplier.

How to Request a Return

Please contact us before sending anything back:

📧 Email: [office@freedomarchery.co.za]

Include:

  • Order number

  • Item(s) to be returned

  • Reason for return

Returns sent without prior approval may not be accepted.

Legal Compliance

This policy complies with the South African Consumer Protection Act (CPA). Nothing in this policy limits your statutory rights.