Cancellation policy

 

Purchase Options & Order Cancellation Policy

 

Overview

This policy explains how order cancellations are handled for different purchase options offered through our online store.

By placing an order, you acknowledge and agree to the terms outlined below.

 

 

Standard In-Stock Items

Orders for items that are in stock and not yet dispatched may be cancelled by contacting us as soon as possible.

  • If the order has not yet been processed or dispatched, a full refund will be issued.

  • If the order has already been dispatched, the order will be treated as a return and governed by our Return & Refund Policy.

 

 

Special Orders & Supplier-Sourced Items

 

Some products are ordered specifically at the customer’s request from our suppliers.

These include:

  • Special-order items

  • Backordered products

  • Items not normally held in stock

Cancellation Policy

Once a special-order or supplier-sourced item has been ordered from the supplier:

  • The order cannot be cancelled

  • The item cannot be refunded unless faulty or incorrectly supplied

This is due to supplier restrictions and restocking limitations.

 

 

 

Pre-Orders

 

For items listed as pre-order:

  • Estimated arrival dates are provided as guidance only

  • Delays may occur due to supplier or shipping factors

Cancellations may be requested before the pre-order is confirmed with the supplier.

Once confirmed, the pre-order becomes non-cancellable.

 

 

Refund Timing

Approved refunds (where applicable) will be processed to the original payment method within 5–10 business days, depending on your payment provider.

 

 

Faulty or Incorrect Items

Nothing in this policy limits your rights under the South African Consumer Protection Act (CPA).

If an item is faulty, damaged, or incorrectly supplied, we will offer a repair, replacement, or refund in accordance with the CPA and our Return & Refund Policy.

 

 

How to Request a Cancellation

 

Cancellation requests must be submitted in writing:

📧 Email: office@freedomarchery.co.za

Please include:

  • Order number

  • Item(s) involved

  • Reason for cancellation

Requests made after processing or supplier confirmation may not be accepted.