Shipping policy

 

Shipping Policy

 

Overview

We aim to process and ship orders as efficiently as possible while keeping costs fair and transparent.

All orders placed through our online store are subject to the shipping terms outlined below.

 

Shipping Areas

 

We currently ship within South Africa only, unless otherwise agreed in writing.

 

 

Courier Service

 

We primarily use The Courier Guy for all deliveries.

Delivery times and costs are dependent on The Courier Guy’s service levels, destination, parcel size, and weight.

 

Order Processing

Orders are processed during normal business hours, Monday to Friday (excluding public holidays).

Orders may be:

  • Shipped from stock held by us, or

  • Ordered in from our suppliers specifically for your purchase

Processing times may vary depending on product availability.

 

 

Combined Shipping Policy

By default, all items in an order are shipped together in a single shipment.

If one or more items in your order need to be sourced from a supplier, the entire order will be held until all items are ready to ship.

 

 

Split Shipments (Optional)

If you would like items shipped separately, split fulfilment can be arranged on request.

Please note:

  • Additional courier charges will apply

  • All extra shipping costs are for the customer’s account

  • Requests for split shipments must be made before dispatch

 

 

Shipping Costs

Shipping costs are calculated at checkout based on standard parcel sizes and weights.

 

Adjusted Courier Fees

Some items (including bows, targets, large boxes, or bulky equipment) may incur additional courier charges due to size, weight, or packaging requirements.

If this applies:

  • We will contact you before dispatch

  • Any additional courier costs must be approved and paid prior to shipping

 

 

Delivery Timeframes

Delivery timeframes provided at checkout or in communication are estimates only.

We are not responsible for delays caused by:

  • The Courier Guy

  • Supplier lead times

  • Weather conditions

  • Public holidays or other factors beyond our control

 

 

Risk & Ownership

 

Ownership and risk pass to the customer once the order has been delivered to the provided shipping address.

Please ensure delivery details are correct and that someone is available to receive the parcel.

 

 

Damaged, Missing, or Incorrect Deliveries

 

If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of delivery, including clear photos where possible, so we can assist promptly.

 

 

Failed Deliveries

 

Any additional courier fees resulting from:

  • Incorrect or incomplete delivery details

  • Failed delivery attempts

  • Refused deliveries

Will be for the customer’s account.

 

 

Questions & Special Requests

 

For shipping queries or split fulfilment requests, please contact us before placing your order:

📧 Email: office@freedomarchery.co.za